Patient Service Representative

Phoenix, ArizonaSuccess CareFull-Time

About Nomi Healthcare

How you will make an impact

• Greet patients and visitors warmly and professionally upon arrival.
• Verify patient information, including insurance details, and ensure accuracy of records.
• Assist new patients with completing registration forms and obtaining necessary documentation.
• Schedule patient appointments and coordinate with clinical staff to ensure efficient patient flow.
• Confirm upcoming appointments with patients and provide necessary instructions.
• Handle rescheduling and appointment cancellations as needed.
• Verify insurance coverage and eligibility for patients and inform them of any financial responsibilities.
• Explain insurance policies, co-pays, and billing procedures to patients.
• Maintain and update patient records, ensuring completeness and accuracy.
• Safeguard patient confidentiality and adhere to HIPAA regulations when handling patient information.
• Manage incoming phone calls, direct inquiries to the appropriate staff, and provide information as needed.
• Handle patient inquiries and concerns professionally and empathetically.
• Manage incoming and outgoing mail and ensure proper distribution.
• Collect co-pays and fees from patients and provide receipts.
• Maintain accurate records of payments received and balance the daily cash drawer.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Support the clinic staff in maintaining a clean and organized front office environment.
• Provide patients with information regarding clinic policies, procedures, and resources.
• Offer guidance on completing necessary forms and documentation.

What we are looking for

• High school diploma or equivalent; additional education or training in healthcare administration is a plus.
• Previous experience in a healthcare or medical office setting preferred.
• Excellent interpersonal and communication skills.
• Proficiency in using office software, including word processing and spreadsheet applications.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Empathetic and customer-oriented attitude.
• Knowledge of medical terminology and insurance verification processes is beneficial.
• This position operates in a clinic environment.
• Regular office hours with occasional evenings or weekends may be required.
• The PSR may need to stand, sit, or walk for extended periods and occasionally lift and move light objects.