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Site Reliability Engineer (SRE)

Austin, TexasTechnology & DevelopmentFull-Time

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About Nomi Healthcare

Nomi Health was founded in 2019 as a direct healthcare company with a simple yet bold mission: rewire how we pay for healthcare and how it is delivered to provide affordable and accessible healthcare experiences we all deserve as employers, patients and providers. We’re rebuilding healthcare from the ground up, simplifying how healthcare is understood, paid for and delivered through a real-time, direct infrastructure. 

We are looking for a talented Site Reliability Engineer to join our team in Austin, Texas. You will be responsible for IT Service Management processes and run the production environment by monitoring availability and taking a holistic view of system health.

How you will make an impact

  • Major Incident coordination involving detection, triage, communication, stakeholder management, investigation & resolution
  • Running of Post incident reviews to identify root cause, temporary workarounds/remediation and permanent fixes
  • Management of the Change Control process for Planned, Standard and Emergency Changes in Production
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
  • Partner with development teams to improve services through rigorous testing and release procedures
  • Participate in system design consulting, platform management, and capacity planning
  • Create sustainable systems and services through automation and uplifts
  • Balance feature development speed and reliability with well-defined service level objectives
  • Improve reliability, quality, and time-to-market of our suite of software solutions
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
  • Provide primary operational support and engineering for multiple large, distributed software applications hosted on Public cloud

What we are looking for

  • 5 + years of experience as an SRE or similar position
  • Bachelor’s degree in computer science or other highly technical, scientific discipline
  • In-depth understanding and experience in IT Service Management - Incident, Change and Problem Management
  • Cloud Practitioner level Knowledge and experience in AWS
  • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
  • Prior experience in Service Level Management - Running monthly service reviews
  • Experience with log aggregation & APM tools Ex: DataDog or any other equivalent (Splunk/Kibana etc.)
  • Ability to program (structured and OO) with one or more high level languages, preferably Python
Apply now