Our Response to Change Healthcare's Cybersecurity Incident

There was a recent cyberattack involving Change Healthcare, a unit affiliated with United Health Care, and one of our crucial payment processing partners. The SEC has published their filing. The attack and the effects experienced have made it difficult for us to process provider payments efficiently, affecting our seamless customer and partner experience. Many of our customers and partners interact with Change Healthcare's clearinghouse to submit claims. We use this information exchange to process payments.

As a precaution, we have suspended all services, system access, and data transmission between Nomi Health and Change Healthcare. It is important to note that this incident appears to have impacted Change Healthcare systems only, and our Nomi Health systems are not currently under threat. Despite the shutdown, we continue to process claims.

‍As a result of this incident, providers and partners who utilize Change Healthcare and its affiliates as a clearinghouse will be affected by our suspension of services. Namely, claims submitted to Change Healthcare will not be received by Nomi Health. It means Nomi will not be able to process any claims you submit to Nomi through Change Healthcare, as Nomi cannot accept these claims from Change Healthcare.

For this reason, if you know or suspect these criteria apply to your process, please contact us to confirm receipt of claims from on, or about, February 21, 2024, onwards. If you want to be sure, you can verify claims before or after the above date, regardless of whether you use Change Healthcare or not.

We understand that timely and accurate payment processing is crucial to your operations. To address the breach’s challenges, we have activated our contingency plans to minimize disrupting operations. To address the immediate challenges posed by this breach, we have activated our contingency plans to minimize disruptions. These include the deployment of additional resources to process payments manually and securely. This ensures that your financial transactions continue uninterrupted.

If you have been impacted (or suspect that you have been affected or just want to be sure you’re in the clear), please know that you can use the following additional channels to submit a claim:

• Email us at medicalclaims@nomihealth.com

• Fax us at 855-601-3281

• Use the Bundled Claim Submission Form and send it via email or fax using the contact details above.

Our customer service teams are on standby to address any questions or concerns you may have. They are also on standby to assist with any additional needs that arise as we navigate this situation together.

We sincerely thank you for your patience, understanding, and continued partnership as we resolve this matter. Our unwavering commitment to data security and your trust are invaluable. We are closely monitoring UHG's data breach and the affected systems. We will continue to work on your behalf to get them back to business as usual.

For more information on how you may have been affected, don't hesitate to contact our customer support team @ 385-375-6604, option 4.

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